For ages 21 and above

vipbajee Responsible Gaming

Enjoy your entertainment within limits — set your own boundaries, stay alert, and seek help when you need it.

21+ Age Limit
Mandatory

24/7 Live Chat
Support

100% Self-Exclusion
Available

Why Responsible Gaming Matters

vipbajee believes that online betting and casino gaming can only be a source of enjoyment when done with awareness and within your own means. For us, responsible gaming means ensuring every user's safety and mental wellbeing — so that entertainment never becomes a problem.

vipbajee is committed to creating a safe environment for players in Bangladesh. On our About Us page, we set out the details of this commitment — how we put users' interests first. Gaming is a form of entertainment and should never be treated as a primary source of income.

All casino games and sports betting activities are only for individuals aged 21 or above. Minors are strictly prohibited from opening an account or playing any game. If a minor in your household attempts to access an online gaming site, it is your responsibility as a guardian to prevent that. Use parental control software and keep your login details secure.

All rules relating to responsible gaming are set out in detail on our Terms and Conditions page. You are requested to read and follow them.

Our Commitment

vipbajee keeps track of every user's gaming activity. If unusual activity is detected on an account, our team may reach out proactively.

We believe in transparency. That is why all our tools are readily available to users and free of charge.

If any signs of problem gambling appear, we encourage seeking professional advice. If you need support, contact us on our 24/7 live chat.

24/7 Live Chat — Support in Bengali and English

Email Support: [email protected]

Tools to Set Your Own Limits

vipbajee provides several useful tools that help you keep control of your gaming experience. Using these features is entirely your choice.

Deposit Limit

Set the maximum amount you can deposit daily, weekly, or monthly. Once a limit is set, changing it takes some time, which protects you from depositing more than intended on impulse.

Deposit Control

Session Time Limit

Set a maximum duration for how long you play in one sitting. When the set time is up, the system will automatically alert you, which helps prevent spending too much time playing.

Time Management

Self-Exclusion

You can close your account for a fixed period or permanently. Once this is activated, you will not be able to log in during that time and no promotional communications will be sent to you.

Account Protection

Bet Limit

Decide in advance the maximum amount you will wager on each game or within a set period. This helps you avoid large losses and stay within your budget.

Budget Control

Take a Break

Take a temporary break for a few days or weeks. During the cooling-off period your account will be inactive, and you will need to contact our support team to reactivate it.

Temporary Break

Loss Limit

Set a cap in advance on the maximum amount you can lose within a given period. Once this limit is reached, your session will end automatically.

Loss Control

Warning Signs of a Problem

Problem gambling develops gradually. If you notice any of the signs below in yourself or someone you know, help should be sought straight away:

You keep playing to try to win back money you have lost ("chasing losses").
You are spending money set aside for household expenses on betting.
You are hiding your gaming habits from family or friends.
You feel restless or irritable when there is no money in your account.
You are playing for long periods while neglecting work, studies, or family responsibilities.
You are borrowing money or selling belongings to cover gaming costs.
You decide to play within a set limit but repeatedly break it.
You are lying about your gaming or breaking the trust of people close to you.

The Golden Rules of Healthy Gaming

Responsible gaming is not just about following limits — it is a mindset that will keep you better off in the long run.

Set your daily or weekly budget before you play and stick to it strictly.
Treat gaming as entertainment — it is not a way to earn money. There is no guarantee of winning.
Do not play when you are drunk, very tired, or acting on emotion.
Take regular breaks. Playing for long stretches without a break affects your judgement.
Spend time with family and friends — gaming is only a small part of life.
Review your gaming history from time to time and assess yourself honestly.
If you feel you are losing control, use the self-exclusion tool without delay.

Where to Find Help

Problem gambling is a mental health issue — there is no shame in it. Asking for help takes courage. Here are some ways to get support:

vipbajee Live Chat

Contact our 24/7 live chat in Bengali at any time. We are here to help you activate self-exclusion or deal with any safety-related matter.

Immediate Support

Professional Counselling

Speak with a mental health professional or addiction counsellor. There are both government and private mental health service centres in Bangladesh where you can receive confidential treatment.

Professional Support

Family and Friends

Share the problem with a trusted family member or close friend. Support from people close to you plays the most important role on the path to recovery.

Social Support

Support Groups

Share your experience with others going through the same problem. Organisations such as Gamblers Anonymous help members support one another in returning to a healthy life.

Peer Support

Contact Us by Email

Email our support team for any request related to self-exclusion, closing your account, or responsible gaming. We respond in both Bengali and English.

Email address: [email protected]

In accordance with our Privacy Policy, all your information is kept completely confidential — seeking help will not reveal your identity.

Protection of Minors

All vipbajee services are for adults aged 21 and above only. Age is verified at registration, and identity documents may be requested in cases of doubt.

Our advice to parents: enable parental controls on your computer, tablet, or smartphone. Do not save passwords in your browser and keep your account login details out of reach of children. If you find out that a minor is using our platform, notify us immediately via live chat or email.

Keeping minors away from gambling is not just a legal obligation — it is our ethical responsibility. We always give the highest priority to the protection of children and young people.

Understanding Gaming

Online casino games and sports betting can be enjoyable entertainment, but it is worth knowing some important facts about them. Every slot machine, roulette, or card game carries a mathematical advantage for the casino — this is known as the "house edge". Over the long term, most players will mathematically end up at a loss.

There is no guarantee of winning in sports betting either. Statistics and analysis can help, but the outcome of any sporting event can never be predicted with certainty. Be cautious of any method that claims "sure tips" or a "guaranteed win".

RTP (Return to Player) shows the long-term return rate of each game — but it is a mathematical average and does not apply to any single session. An RTP of 96% on a game does not mean you will get 96% back on every round you play.

Important Information

All transactions are secured with SSL encryption.
The account verification process keeps your identity secure.
When self-exclusion is active, promotional messages are turned off.
Reducing your deposit limit takes effect immediately.
Assess your financial situation before placing bets.
Plan to use any winnings toward real goals.
If you notice a problem, seek help right away.

Remember

Gambling is never a solution to financial problems. Placing more bets to recover lost money only makes the situation worse.

Responsible Gaming FAQs

No, your account balance is kept safe when you activate self-exclusion. Once the exclusion period ends or when your account is reactivated, you can withdraw or use that balance. Contact our support team for more details on the withdrawal process.

Decreasing a deposit limit takes effect immediately. However, increasing a limit is subject to a cooling-off period — this delay is intentional, so that you do not raise your limit impulsively and overspend. Our support team will let you know the exact timeframe.

Start by speaking with them directly and with empathy. Listen to how they feel without criticising them, and encourage them to seek professional help. If needed, consult a mental health professional. If they are a vipbajee user and you wish to seek help with their consent, you can reach us by email or live chat.

For a fixed-period self-exclusion, it is possible to reactivate the account after that period ends through a set process — but this is not immediate, as another cooling-off period applies. For a permanent exclusion, the account cannot be reactivated. Contact our support team for more details.

You must be at least 21 years old to open an account and take part in any game or betting activity on vipbajee. Age is verified at registration and identity documents may be requested if needed. Any account found to belong to a minor will be permanently closed.

Yes, vipbajee monitors users' gaming patterns. If unusual behaviour is detected on an account — such as a sudden sharp increase in bets, very long sessions, or rapid large losses — our team may reach out proactively. This is for your protection, not to create any obstacle.